Cancellation Policy
The order can be canceled for free within 12 hours after placing your order. Please note that once the order has been shipped out, it can no longer be canceled (subject to actual delivery time).
Return Policy
Please contact us when you want to return, we will send you the return details via email.
Items must be returned in new, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) within 30 days of it being delivered to you(W/ APPROVAL). No returns beyond 30 days will be accepted. Any self-return without consent will be considered an invalid return and no refund will be made.
Please note that free gifts should be shipped out together with the original package.
Return shipping is at buyer's expense unless the return is a result of our error (you received an incorrect or defective item, etc). Please pack your items carefully and use shipping insurance. Iron Growl will not be responsible for items lost or damaged during return shipping.
We will check the product condition in 7 business days after receiving the return product.
Refund Policy
Items returned will be fully refunded(excluding shipping, hassle fee) after we receive the package and check the product is in good condition.
Credit card payment: refund will be back to the original card in 7 days after we issue the refund.
Paypal payment: refund will be back to the original account in 2 days after we issue the refund.
Klarna payment: refund will be back to the original card in 14 days after we issue the refund.
Return Address
Iron Growl, 5107295151, 2160 Farallon Drive, San Leandro, CA 94577